SERVPRO of Park Cities

As a trusted leader in the restoration industry, SERVPRO of Park Cities has the advanced training and equipment needed to clean and restore your home and business. We are locally owned, and our highly-trained team of certified professionals is ready to respond - every day, any time.

Zarrin Atyabi
1 Star
Do not use this company! They have a billing/accounting problem. I got a threatening email from the owner recently about an unpaid bill from a service that they performed 2 YEARS AGO. It took so much of my time to go over what was done 2 years ago with the insurance company to figure out what was paid and what was not. When I asked the owner why did he wait so long to send the bill, he said he had sent an email 2 years ago but apparently no follow up since then. I had to look through my emails from back then and could not find any communication what so ever regarding payment. I end up paying them, still not really knowing if the charge was accurate, but it took up so much of my time re-hatching what happened from then. He even told me there are 200 other customers like me that have not paid their bills and he is trying to collect from them. I wonder, how many of these 200 customers are victims of his company's accounting/communication problems. The only positive about this company is Alison who was a lovely person to interact with 2 years ago from what I remember. However, the owner needs a management course on accounting and customer service. I was looking at the google rating comments of other clients and saw that he has given himself a 5 star rating-smh.
Monday 5th February 2024

Pamela Grundy
5 Star
The Servpro crew did an exceptional job of restoring my parents' hallway, laundry room and floors after flooding caused by burst pipes. Special thanks to Ajay, Jose, and Dora, who listened carefully to our quite complex needs and responded effectively. The timeline was tight because my father was due back from a lengthy hospitalization, and although all the work had to be done during the holidays, they did a quality job in record time. My mother and her caregiver remained in the home throughout the work, and reported that everyone who came was extremely polite and respectful of their health and privacy. Highly recommended.
Tuesday 2nd January 2024

Meg Comstock
5 Star
We had a flood in our house and our insurance company sent us to Servpro of Park cities. We were in a difficult situation, but Servpro was wonderful to work with. The whole team was very helpful, but I have to say Jamison Miller was the star of the team. He was very respectful and polite. He was very responsive to every need. He kept us informed, and was quick to reply when we had questions. Jamison made the process stress and worry free. We highly recommend working with this company, especially with Jamison as the conduit to the other team members.
Wednesday 19th April 2023

Jenni Schroeder
5 Star
A pipe burst in our kitchen, which flooded it and caused lots of damage. Our insurance company recommended SERVPRO to mitigate the water damage. Skylar and his team did an excellent job drying out our house and removing the damage. Once that was over, we chose SERVPRO as our contractor to restore our kitchen to working order. Again, an excellent job by Aaron and Vanessa. They worked hard to get us through the renovation process and we are so pleased.
Friday 8th December 2023

kyleandjennie Jones
5 Star
We have used ServPro of Park Cities for water damage and restoration at our house for two different incidents. Juan and his team were very responsive and a tremendous help through the entire process. Juan is an expert at dealing with the cumbersome insurance process. The team was very professional and had our house put back together very quickly.
Tuesday 12th December 2023